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Manage your Travel Insurance policy online

From making a claim, to renewing your policy or even making changes here's how you can manage your travel insurance policy with us.

Manage your Travel Insurance policy online

From making a claim, to renewing your policy or even making changes here's how you can manage your travel insurance policy with us.

Please check the latest Foreign, Commonwealth & Development Office (FCDO) advice before travelling. Our Travel Insurance policies do not cover travel undertaken to an area where the FCDO advise against all or all but essential travel.

Help for existing customers

Amend your existing policy

If you need to make a change to your policy including:

  • Adding winter sports cover
  • Changing or updating personal details
  • If your circumstances have changed
  • Adding friends or family to your policy
  • Changing the region you're travelling to

Our opening hours are Monday to Friday, 9am to 5pm (excluding bank holidays).

Renew your policy

You'll receive your renewal letter about three weeks before your policy is due to end. Please take the time to read through your renewal invite and before you renew please check the following:

  • Your cover is suited to your travel plans for the next year
  • Your personal information and those of any other individuals on the policy.

Our opening hours are Monday to Friday, 9am to 5pm (excluding bank holidays).

Make a claim

Do you need to make a travel insurance claim? It's best to have all the information about what happened to hand before getting in touch, this includes:

  • Your personal details and policy number - you can get your policy number from from welcome document.
  • Details about your claim, for example the flight number and name of your airline (if it’s relevant).

Cancel your policy

If you need to cancel your travel insurance policy, please contact us through our Live chat or alternatively call us on the number below. Our opening hours are Monday to Friday, 9am to 5pm (excluding bank holidays).

Please have the following information to hand:

  • Your personal details
  • Your policy number - you can get your policy number from welcome document.

Query about my policy

  • If you have any questions, we recommend that you check our comprehensive list of FAQs before calling us as you may be able to get the information you need more quickly.
  • If not, you can contact us through our Live chat, contact us through our Live chat.

Our opening hours are Monday to Friday, 9am to 5pm (excluding bank holidays).

Travelling checklist

Travelling checklist

See a doctor

Before committing to any travel plans, you should speak to your doctor – they’ll be able to advise you on which destinations, activities or forms of travel are more suitable or recommended with your condition.

Don’t forget anything

You should ensure you have more than enough medication to last your trip, as well as any documentation you might need – including a doctor’s letter, copies of your prescription, and details about your medication and health. You should also factor for any equipment like oxygen tanks or mobility/hearing aids.

Research your destination

Once you’ve decided on where to go, you should research the local area so you know where to find the closest clinic, emergency room or pharmacy. You should also look up the region’s emergency numbers and the location of the British embassy, high commission, or consulate.

EHIC or GHIC aren't always enough

EHIC or GHIC aren't always enoughThe UK government still recommends that you have travel insurance in place as well as your GHIC or EHIC card. Not all medical costs are covered by the GHIC card when going abroad to Europe.

UK citizens travelling in EU countries can access medically necessary state-provided healthcare there for free or at a reduced cost. You'll need a European Health Insurance Card (EHIC) that's yet to expire or its replacement, the new UK Global Health Insurance Card (GHIC).

Remember, neither card covers any additional cost to return you to the UK or for a relative to stay or fly out to be with you. In a medical emergency you may have no control over the hospital you are taken to or the closest hospital may be private. But medical travel insurance may be able to cover some of the cost for you.

From 1 January 2021 the EHIC will no longer provide access to healthcare services in Iceland, Liechtenstein, Norway or Switzerland for UK nationals.

Helpful phone numbers

Emergency medical assistance (Please remember to quote your name and policy number) 24-hour Help Line:
+44(0) 203 829 6745
Claims helpline +44 (0)203 829 6761
Scheduled airline failure +44 (0)345 266 1872
Gadget claims and complaints 0330 020 0123